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Noticeboard

Prescription Ordering

A minimum of three clear working days is required to process all repeat prescription requests. ‘Working days’ are classed as Monday to Friday (excluding all Bank Holidays). 

So for example, if you would like your medication to be ready on a (non-Bank Holiday) Monday afternoon, you will need to order it on Wednesday morning at the latest.

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NHS Kernow Website

Appointments

Callington Health Centre telephone 01579 382666

Gunnislake Health Centre telephone 01822 832641

Online Service

We now offer a service whereby selected appointments can be booked online.

If you are registered for this service please click here.

If you would like to register for this free service please complete our online forms below:

Callington Patients

Gunnislake Patients

You may find it helpful to print this form which explains the process.

Routine Appointments

Appointment times vary across the working day, from Monday to Friday. The receptionists will be able to advise you of specific session times.

Appointments are usually booked 10 minutes apart. Some can be booked up to four weeks in advance while others are kept for same-day bookings. Patients are usually seen within 48 hours of contacting their Health Centre, although some prefer to wait longer to suit their own needs.

There is a team of people working in the Health Centre, so please ask for an appointment with the most appropriate person. If you are not certain, our receptionists will be happy to advise you.

Extended hours

One night each week (alternating Mon/Tues/Wed/Thurs), 18:00 – 20:00, usually at both Health Centres. 

Every Saturday, except Bank Holiday weekends, 08:30 – 11:00, at either Callington Health Centre or Gunnislake Health Centre.

Extended hours appointments are pre-bookable and preferably for patients that find it difficult to come to the surgery during normal working hours.These appointments cannot be made on the day.

How to get a medically urgent appointment

We are now using a new appointment system for patients who need to be seen on the day for acute conditions.

Patients will be assessed over the phone by one of our doctors and allocated to the most appropriate clinician for their needs. We are confident that this will allow patients to be treated more quickly, efficiently and effectively.

Patients needing to be seen on the day will immediately be given an estimated appointment time by the doctor, to see either a duty doctor, practice nurse or pharmacist, in new specially created clinics.

This system allows us to increase the number of ‘pre-bookable’ GP appointments, allowing you to be seen more quickly for problems of a less urgent nature. These can be booked in the usual way.

Telephone advice

If you feel that a telephone call from a doctor or nurse is more appropriate than an appointment, please tell the receptionist. Telephone consultation slots have been built into the appointment system so that you can be given an approximate time when you will be called back. This saves you waiting in all day for a call, and also saves the doctor or nurse from making numerous calls before getting a reply. However, there may be some delays due to previous calls taking longer than anticipated. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Please note that:

  • Patients have the right to choose their GP, although this will depend on the numbers of patients already allocated to each GP.

  • Where possible, we like patients to see this GP (their “usual” doctor) as we know that patients value continuity of care. However, there will be times when you may need to see another doctor when your own is not available.

  • An appointment is for one person only. If two people want a joint appointment, please make a double appointment.

 
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